Refund policy

At The Kids Verse, our primary goal is to ensure that every child's reading experience is delightful and enjoyable. We understand that circumstances may arise where a refund is necessary, and we're committed to making the process as straightforward as possible. Please take a moment to review our refund policy:

1. Returns and Refunds:

  • Due to the nature of digital products, we do not accept returns or exchanges on items purchased.
  • However, we do stand behind the quality of our products, so if you have any issues with the product please contact us at and we will do our best to make it right
  • If your order has not yet been processed, you can request to cancel it by contacting us immediately after purchase

2. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order.
  • We may request supporting documentation, such as photos, to assess the issue and process a replacement or refund.

3. Incorrect Items:

  • If you receive an incorrect item, please notify us immediately. We will arrange for the correct item to be emailed again.

    5. Refund Process:

    • Once your refund request is received and inspected, we will send you an email to notify you on our decision.
    • If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

    6. Late or Missing Refunds:

    • If you haven’t received a refund within the expected timeframe, please check your bank account first.
    • Contact your credit card company, as it may take some time before your refund is officially posted.
    • If you've done all of this and still have not received your refund, please contact us.

      7. Contact Us:

      • For any questions or concerns regarding our refund policy, please reach out to our customer support team at [kiddietalesinc@gmail.com].

      Note: Our refund policy is subject to change, and any updates will be posted on our website.

      Thank you for choosing The Kids Verse. We appreciate your trust in us to provide quality and enjoyable reading experiences for your little ones.

      Happy Reading, The Kids Verse Team